Refund Policy

Last updated: September 8, 2026

Purchases of Vividnest subscriptions processed through Paddle are handled through Paddle, which acts as the Merchant of Record for those transactions.

1. How to request a refund

If you purchased through Paddle, use the "View receipt" or "Manage subscription" link in your transaction email, or use Paddle's buyer support and refund-request process. Paddle will determine eligibility under its current Refund Policy and applicable law.

2. Subscription cancellation

Cancelling a subscription prevents future renewals. Unless otherwise required by applicable law or approved by Paddle, cancellation does not automatically mean that a previous payment is refunded.

3. Trial cancellation

Premium includes a 7-day free trial. Cancel before the trial ends to avoid the first paid renewal. If a trial converts to a paid subscription, refund eligibility is determined under Paddle's current Refund Policy and applicable consumer rights.

4. Product issues

If Sentry Shield is not functioning as described, contact us at vividnest.team@gmail.com. We will try to help resolve the issue. Where a refund is appropriate, we will coordinate with Paddle rather than asking you to send payment directly to Vividnest.

5. Consumer rights

Nothing in this policy removes any mandatory consumer rights or statutory refund rights that apply to you. Paddle's current refund policy and buyer terms govern the payment transaction.